Thank you for shopping with ArtrendzHub. We aim to provide high-quality organic products and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.
1. Overview
Our return policy lasts 7 days from the date of delivery.
If 7 days have passed, we are unable to offer a full refund or exchange.
To be eligible for a return:
- The item must be unused, unopened, and in the same condition as received.
- The product must be in its original packaging.
2. Non-Returnable Items
Due to the nature of organic and consumable goods, the following items cannot be returned:
- Perishable/consumable items (e.g., ghee, herbal powders, food items)
- Products that have been opened or used
- Intimate or personal care items
- Hazardous materials or flammable liquids
- Digital/downloadable products
- Gift cards
3. Proof of Purchase
To complete your return, we require:
- Order ID or invoice
- Proof of purchase (email confirmation or screenshot)
Please do not send your product back to the manufacturer.
4. Partial Refunds
In certain cases, only partial refunds may be granted:
- Items with signs of use
- Packaging not intact or product damaged (not due to our error)
- Missing parts
- Items returned after 7 days (subject to approval)
5. Refund Process
Once your returned item is received and inspected, we will notify you via email.
If the refund is approved:
- A credit will be processed to your original payment method.
- Refund may take 3–7 business days, depending on your bank/payment gateway.
6. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank (processing delays occur)
If you still haven’t received your refund, contact us at:
[email protected]
7. Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items cannot be refunded.
8. Exchanges
We replace items only if they are defective or damaged.
To request an exchange for the same item, contact us at:
[email protected]
9. Gifts
If the item was marked as a gift and shipped directly to you:
- You will receive a gift credit for the value of your return.
- Once the item is received, a gift voucher will be emailed or mailed to you.
If the gift giver shipped it to themselves first:
- The refund will be issued to the gift giver.
10. Shipping Returns
Important:
- You are responsible for paying the return shipping costs.
- Shipping costs are non-refundable.
- If you receive a refund, the return shipping cost will be deducted.
For expensive products, consider using:
- A trackable shipping service
- Shipping insurance
We are not responsible for lost return shipments.
11. Need Help?
For questions related to refunds, returns, or exchanges, contact us at:
[email protected]